At Nile Wilson Gymnastics, we’re dedicated to ensuring our community has clarity on all aspects of our classes and activities.
Our FAQ page is designed to answer commonly raised questions. If you need further assistance, please contact your club directly – you’ll find each club’s email address under “Where are Nile Wilson Gymnastics gyms located?” below.
Nile Wilson Gymnastics Limited is a registered company in England and Wales (company number 11245537). We run gymnastics clubs across the UK, offering recreational and squad programmes for everyone from pre-schoolers to adults.
We have locations at the following addresses:
You can register for our system online through our booking portal at portal.nilewilsongymnastics.com/signup. Once you sign up, you’ll be booked into a free taster session when a space becomes available.
Your first payment: When you join, you’ll pay for the remaining sessions in your first month, and set up your monthly direct debit at the same time. Initial payments can be made in club or online. Both must be completed to secure your child’s place.
Monthly payments: After that, payments are taken by direct debit on the 1st of each month (or the next working day if the 1st is a bank holiday). Your direct debit pays for your child’s allocated space in the class. Fees are calculated over the year and allow for Christmas closures, so the amount stays the same every month.
Missed sessions: Payments aren’t refunded for missed sessions. Your direct debit must continue to keep your child’s space, regardless of attendance.
We only accept payments in Pounds Sterling (£).
Yes, new recreational gymnasts can have a free taster session. For squad gymnastics, a paid trial is required for current members, with one free trial session available for new members.
After the session, you’ll have 72 hours to secure your child’s place by making your first payment and setting up your direct debit. You can do this in club or online.
Recreational Gymnastics: Suitable clothing includes shorts, jogging bottoms, leggings, T-shirts, vests or leotards. Hoodies, zips and denim are not allowed.
For safety, all gymnasts should:
Squad Gymnastics: Please refer to the squad handbook for guidance on suitable clothing.
If your child is unable to attend for two or more consecutive weeks due to injury or illness, please let your club know as soon as possible and provide medical evidence (for example a doctor’s note, hospital letter or physio report) confirming how long they’ll be unable to train.
We can then offer credit for the sessions missed during this period and pause the direct debit for future missed sessions. Refunds are not generally available.
For shorter absences, your direct debit continues as normal to keep your child’s space.
Yes, additional events such as competitions, camps, and displays may have separate fees. These can include entry fees, kit or travel costs, and are not covered by your monthly direct debit.
Details and deadlines will be shared by your club, and payment must be made by the specified deadline to secure your child’s place.
If you have a complaint, please speak to your club first, in person or by email. Most concerns can be resolved quickly at club level. We aim to respond within 48 hours.
If you’re not satisfied with the outcome, you can escalate your complaint. Our full Complaints Procedure and Escalation Process are available on our Complaints & Feedback page. To escalate a complaint, please email support@nilewilsongymnastics.com with any complaints.
If your concern relates to the safety or wellbeing of a child, please contact your club’s Welfare Officer immediately, or see our Safeguarding Policies.
All gymnasts must hold a valid British Gymnastics membership. This provides insurance cover while your child trains with us.
Membership must be in place by your child’s third session. It is paid directly to British Gymnastics and renews every year. You can join or renew on the British Gymnastics website.
Yes. To cancel your child’s space, please give at least 30 days’ notice by completing our Leavers Form.
Your child is welcome to keep attending during the notice period, and fees remain payable until it ends. Any outstanding balance for your notice period will be added to your account. You can pay it online, or we’ll collect it in the next direct debit run.
Please note that payments already taken are not refunded.
Yes. If you sign up online, you have a 14-day cooling-off period from the date of booking, during which you can cancel and receive a refund.
If your child starts attending sessions during the cooling-off period, you can still cancel, but we’ll deduct the cost of any sessions already attended from your refund.
To cancel within the cooling-off period, please contact your club.
Occasionally we may need to cancel a session due to unforeseen circumstances, such as adverse weather, facility issues or coach unavailability. If this happens, we’ll let you know as soon as possible and offer either an alternative session or a credit for the missed session.
Our refund policy can be found in our Cancellation and Refund Terms and Conditions.
We only use your personal information to run and manage your child’s sessions and membership, in line with our Privacy Policy. We never sell your data to third parties.
If your direct debit fails on the 1st, we’ll automatically try to collect it again on the 10th of the month.
If the second attempt also fails, or if no direct debit is set up, a £2.50 administration fee will be added to your account. You can pay the outstanding balance online or in club.
Your child may not be able to attend sessions until full payment has been made. If payment isn’t received within 72 hours, your child may lose their space in the class, as we have waiting lists for most sessions.
To view our full policies, click here.